Guest Blogger: Ultimate Customer Service
I've asked Ryan Eloe to step in as a guest blogger. Ryan is the General Manager @ C28 in West Palm... an old college friend who I convinced to move to Florida and help me start C28's ministry in Florida. He's married to Kim, and they are expecting their first kid in June.
I asked Ryan to share his thoughts on C28's ministry...
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"Therefore, since through God's mercy we have this ministry, we do not lose heart." 2 Corinthians 4:1
Because of the adventures, trials, and experiences at c28 this past year 2 Corinthians 4 speaks to me in amazing ways. One of the most important messages to me in this chapter is that it speaks on the topic of the ministry that we have through God's mercy.
The word 'ministry' in Greek is diakoniva (dee-ak-on-ee'-ah), which simply means service. It's a similar word to that which the word deacon comes from.
If we are truly interested in doing or taking part in ministry (diakoniva), we need to serve.
I believe, if we want to minister to the glory of God, then we should provide the most excellent service. Service that would represent that God who has saved us, loves us, and has mercy for us day in and day out.
Fortunately for us who minister at c28, we are in a unique place because we are expected as a mall-based retail store to provide customer service. Every store has customer service, some stores have horrible customer service, some stores elite customer service, some have good customer service.
But because we want to do ministry in the name of Christ we strive to provide ultimate customer service.
For us, this means a lot of things. It means that we'll try to do everything we can to help people find what the clothes/music they're looking for. Similarly we'll help people when they are searching for a certain size, the perfect gift, or the the latest CD.
But sometimes more than a nice button up shirt, or an amazing CD...people are looking for something different. In these cases we help people find the truth about Jesus Christ, the savior of the world. Or sometimes we help people when they are searching for faith, hope, truth, and grace in this world. We'll offer to pray with people, share with people, encourage people, because more than a new purse, belt, or rockin' t-shirt these needs are greater.
For God, who said, 'Let light shine out of darkness,' made his light shine in our hearts...and it is our prayer that Jesus' ultimate service to us in his death, will allow us to serve our customers in a way that will help them see and experience the grace, truth and love of Christ.
"For God, who said, 'Let light shine out of darkness,' made his light shine in our hearts..." 2 Corinthians 4:6a



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